Enhancing Workplace Safety with Unmatched Customer Service

For millions of workers across the globe, a single device could mean the difference between life and death in the most hazardous environments. 

Since 1985, Industrial Scientific has been the pioneer in gas detection technology and services. Our mission is simple: to preserve human life on, above, and below the Earth. It’s our vision to end death on the job by 2050, and we can’t achieve our mission without the dedication and partnership from our customers.  

It’s safe to say we’re customer obsessed; as our company works to bring our customers the next generation of gas detection, we recognize not only the innovative steps we’ve taken, but our dedicated customers and partners who trust our hard work every step of the way.  

Industrial Scientific’s Commitment to Customer Service 

At Industrial Scientific, our dedication to customer service is more than just a promise; it's a core principle that drives our entire operation. Every new product or service we provide is created directly from our customers’ feedback and input. This approach led to significant advancements in gas detection technology—such as our software and service offerings and the Vector™AM7—and allows us to provide solutions that not only keep people safe, but also rugged, reliable, and user-friendly. 

Our commitment to customer service extends beyond product innovation. We view our relationships with customers as true partnerships working together to achieve common safety goals. One of our most recent examples comes from a top 5 midstream company that faced significant regulatory challenges. They turned to Industrial Scientific to find customized advanced monitoring solutions in order to achieve industry compliance, operational efficiency, and enhanced safety measures. This collaborative approach proves that we understand the unique challenges our customers face and can provide tailored solutions to meet their specific needs. 

Danielle Gais-Kwiatkowski, an applications engineer at Industrial Scientific, encapsulates this ethos. “We hear our customers, and we seek to improve both our processes and our products to meet their needs and simplify how we can work together to do business. Our customers are working toward their own goals. One of them is to seek solutions to improve and provide better safety outcomes for their teams. Knowing that I work with a team of people all focused on the same mission makes me extremely proud to be a part of Industrial Scientific.” 

Real-life Impact of Our Customer Service 

Many companies face challenges with their gas detection systems, like manual maintenance, countless hours of downtime, complicated asset management, and even incidents. Industrial Scientific's comprehensive hardware, software and service portfolios give every customer—no matter the size of their fleet or complexity of the challenge—a unique solution tailored to fit their needs.  

“One of the key reasons we have continued to work with Industrial Scientific is their unparalleled customer service,” says an industrial hygienist from one of the largest refinery companies in the United States. “From the moment we first engaged with [them], they have been committed to ensuring our satisfaction. Their team is always quick to respond to our inquiries and provides us with the support we need to keep our operations running smoothly. They are always willing to go above and beyond to help us.” 

Our dedication to customer service and customized solutions is reflected in the success stories of our clients. Read more about how Industrial Scientific has helped businesses like yours overcome their gas detection challenges and achieve their safety goals. 

Partnering for Success 

At Industrial Scientific, we are more than just a service provider. We are dedicated partners in safety, committed to understanding and addressing the unique needs of our customers. By saving time, reducing costs, and elevating safety standards, we help our clients achieve their goals and ensure their workers return home safely every day. 

“When a worker picks up an Industrial Scientific gas monitor at the beginning of their shift or a safety manager logs into our connected monitoring software, they count on the tool to do its job to keep them safe, no questions asked,” says Parker Burke, president of Industrial Scientific. “No one should ever lose their life to an occupational accident—that’s why we take our work so seriously.” 

We are proud to work alongside our customers to tackle their most challenging safety issues and commit to keeping their workers safe. Together, we can achieve remarkable milestones and continue to innovate on what’s possible in workplace safety.